How to File a Windscreen Insurance Claim in NZ

Filing a windscreen insurance claim in New Zealand is straightforward, especially if you use a glass company that handles the paperwork for you. This guide walks you through the process from start to finish.

Step 1: Check Your Policy

Before you call anyone, check your insurance policy documents or log into your insurer's portal. Most comprehensive car insurance policies include windscreen cover. Look for:

• Windscreen or glass cover inclusion
• Your excess amount (often $0–$100 for windscreen claims)
• Your policy number

Step 2: Call North Shore Windscreens

Instead of calling your insurer first, call us on 09 444-5556. We can start the claim process for you. Have ready:

• Your vehicle make, model and year
• Registration number
• Description of the damage
• Your insurer's name and policy number

Step 3: We Deal With Your Insurer

We handle claims with all major NZ insurers:

• AA Insurance — comprehensive policies with glass cover
• State Insurance — direct claim management
• AMI Insurance — full paperwork and invoicing
• Vero Insurance — commercial and private policies
• FMG — rural and commercial vehicle claims
• Tower Insurance — comprehensive windscreen cover

We source the correct glass, manage the paperwork and invoice your insurer directly. You usually only pay your excess.

Step 4: Mobile Fitting on the North Shore

We come to your home or workplace anywhere on the North Shore. We replace the glass to manufacturer specification, advise the safe drive-away time, and clean up. Most jobs take around two hours.

Will It Affect My No-Claims Bonus?

Most insurers do not penalise your no-claims bonus for a windscreen claim, but it's worth confirming when you call. We can also check this with your insurer during the claim process.

No Insurance?

If you don't have comprehensive cover, we handle private jobs too. We'll give you a firm price upfront and replace your glass with the same quality and care. Call 09 444-5556 for a price.